01About these terms
These Terms and Conditions ("Terms") govern your use of this website and the event planning, design, coordination and production services ("Services") provided by Oaken Events ("we", "us", "our"). "You" and "client" mean the person or organisation using the website or engaging our Services.
You can contact us at info@oakeninternational.com or +234 808 450 7791.
02Use of this website
- You may use this website to learn about our Services, view our portfolio and send us enquiries.
- You must not misuse the website, including by attempting to gain unauthorised access, introducing malicious code, or submitting false, offensive or unlawful content through our forms.
- Information on this website is provided for general guidance. Services, packages and availability are confirmed only in a written quotation or agreement.
03Enquiries, quotations and bookings
- Submitting an enquiry does not create a booking or reserve a date.
- Quotations are valid for 14 days from issue unless stated otherwise, and are based on the information you provide. Changes to the brief may change the price.
- A booking is confirmed only when you have accepted our quotation or signed our event agreement and we have received the required deposit.
- Where a signed event agreement exists, its terms take priority over these Terms where they differ.
04Fees and payment
- Fees, deposit amounts and payment dates are set out in your quotation or agreement.
- Unless stated otherwise, prices are in Nigerian Naira (₦) and exclude applicable taxes, which will be added at the prevailing rate.
- We may pause work or decline to deliver Services if payments are not received by the due date.
- Cancellations and refunds are handled under our Refund Policy.
05Your responsibilities
- Provide accurate, complete and timely information, approvals and decisions so that we can plan and deliver your event.
- Obtain any permits, licences or permissions that are your responsibility, unless we have agreed in writing to obtain them for you.
- Ensure that you and your guests comply with venue rules and applicable laws.
- You are responsible for loss or damage to venues, equipment or property caused by you or your guests.
06Our responsibilities
We will provide the Services with reasonable skill and care, in line with the agreed brief, and will keep you informed of progress. Where a supplier becomes unavailable, we may substitute a supplier of similar quality and will tell you if we do so.
07Third-party suppliers
Many elements of an event are provided by venues and independent suppliers. While we select and coordinate suppliers carefully, they remain responsible for their own goods and services, and their terms may also apply. We are not liable for the acts or omissions of third-party suppliers beyond our reasonable control.
08Intellectual property and media
- All content on this website — including text, logos, photographs, videos and designs — belongs to Oaken Events or its licensors and may not be copied or reused without our written permission.
- Concepts, designs and proposals we prepare remain our property until paid for in full.
- Unless you tell us in writing before the event that you do not consent, we may photograph or film events we produce and use the material in our portfolio, website and social media. We will not publish material of a private nature without your consent.
09Limitation of liability
To the extent permitted by law, our total liability to you in connection with any event is limited to the fees you have paid us for that event. We are not liable for indirect or consequential loss, including loss of profit, reputation or opportunity. Nothing in these Terms limits liability that cannot be limited by law.
10Events beyond our control
Neither party is responsible for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, epidemics, government action, civil unrest, strikes, or failure of utilities or venues. In such cases the Refund Policy applies.
11Privacy
We use the personal information you send us — such as your name, email, phone number and event details — to respond to enquiries and deliver our Services. We do not sell your information. We process personal data in line with the Nigeria Data Protection Act 2023. To ask about, correct or delete your information, contact info@oakeninternational.com.
12Governing law and disputes
These Terms are governed by the laws of the Federal Republic of Nigeria. We encourage you to contact us first so that we can try to resolve any concern informally. Disputes that cannot be resolved amicably will be subject to the jurisdiction of the courts of Lagos State, Nigeria.
13Changes to these terms
We may update these Terms from time to time by publishing a new version on this page. The version in force when your booking was confirmed applies to that booking.
14Contact us
Questions about these Terms can be sent to info@oakeninternational.com or by phone on +234 808 450 7791. See our Contact page for more ways to reach us.