01Scope of this policy
This Refund Policy applies to all payments made to Oaken Events for event planning, design, coordination and production services, whether booked through this website, by email, by phone or in person. It forms part of our Terms and Conditions.
Where a signed event agreement or quotation contains different refund terms, the terms in that agreement will apply.
02Payments and deposits
- Consultation fees, where charged, cover time already spent with you and are non-refundable.
- Booking deposit: a deposit stated in your quotation is required to confirm your date and begin planning. It secures our team's time and is used to commit vendors and resources on your behalf.
- Balance payments are due on the dates set out in your quotation or agreement.
- All payments are made in Nigerian Naira (₦) unless otherwise agreed in writing.
03Cancellation by the client
Cancellations must be made in writing to info@oakeninternational.com. The cancellation date is the date we receive your written notice. Refunds are calculated on the total amount paid, less any non-refundable third-party costs (see section 04):
| Notice before event date | Refund of amount paid |
|---|---|
| More than 90 days | Full refund, less the booking deposit |
| 60 – 90 days | 50% refund |
| 30 – 59 days | 25% refund |
| Less than 30 days | No refund |
04Third-party and vendor costs
Payments we have already made, or are contractually committed to make, to venues, caterers, decorators, rental companies, travel and accommodation providers and other suppliers on your behalf are non-refundable, except to the extent that the supplier refunds us. Any such supplier refunds we recover will be passed on to you.
Custom items produced specifically for your event — such as printed materials, branded items, bespoke décor and fabrication — are non-refundable once production has started.
05Postponements and changes
- If you need to move your event, we will do our best to accommodate a new date within 12 months of the original date, subject to our availability and that of suppliers. Amounts paid will be transferred to the new date.
- Any additional costs arising from the change (for example, supplier rebooking fees or price changes) will be charged to you.
- A reduction in the scope of services or guest count after confirmation is not treated as a cancellation and does not automatically qualify for a refund.
06Cancellation by us
If Oaken Events cancels your event for reasons within our control, you will receive a full refund of all amounts paid to us, or, if you prefer, we will move your booking to an alternative date at no extra charge.
07Events outside anyone's control
If an event cannot go ahead because of circumstances beyond the reasonable control of either party — including natural disasters, extreme weather, epidemics, government restrictions, civil unrest or venue closure — we will first offer to reschedule. If rescheduling is not possible, we will refund amounts paid less costs already incurred and non-recoverable supplier payments.
08Non-refundable situations
- Services that have already been delivered in full.
- Dissatisfaction with matters of personal taste where the agreed brief has been delivered.
- Failure by you or your guests to attend, or delays caused by you, your guests or your own suppliers.
- Damage or loss caused by you or your guests.
09How to request a refund
Email info@oakeninternational.com with your full name, event date, invoice or reference number, and the reason for your request. You can also call us on +234 808 450 7791.
We will acknowledge your request within 3 business days and confirm the amount due, if any. Approved refunds are paid to the original payment method or the bank account you nominate within 14 business days of approval.
10Changes to this policy
We may update this policy from time to time. The version in force on the date your booking was confirmed applies to that booking. The "Last updated" date at the top of this page shows when it was last revised.